Missing property on a portal or company website (UK only)

This error refers to the agency type that has been set on the property record via the Financial or Rent/Fee Details screen, Selling Agency or Agency field

The status of your property must be at Available status - this applies to both sales & lettings properties

Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal

If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set to delay by 24-36 hours

Upload timing is agreed by the key contact for your business - contact your local key contact for more information on this

If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below

1. Update the portal From the property Marketing screen: In the Internet panel, click Update portals Select the portal to send to You may see different wording here such as Update Rightmove or Update Website These options will still update your property record
2a. Confirmation message: sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission
2b. Confirmation message: no update required If you see this message then AgencyCloud sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change e.g. remove a comma on a description field and save the property Repeat step 1 to force an update

Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, changes need to be submitted by the agent

For Rightmove, Zoopla and OTM

Ensure that changes have been submitted

1. Update the portal From the property Marketing screen: Click Update portals Select the portal to send to You may see different wording here such as Update Rightmove or Update Website These options will still update your property record
2a. Confirmation message: sending successful If you see this message the property has been sent to the portal with updated details It can take 15-30 minutes for the portal to process the submission
2b. Confirmation message: no update required If you see this message then AgencyCloud does not see that any changes are required If you don't believe this is the case, make a simple change e.g. remove a comma on a description field and save the property Repeat step 1 to force an update

For other portals / company website

• Other portal feeds are sent on a scheduled basis 3 times a day - mid morning, mid afternoon, early evening 
  

• You may need to wait for next scheduled upload to take place to see latest changes
  
  The Reapit Service Desk are unable to change these times

You can access upload reports for each portal via AgencyCloud

From the main menu:

• Click Reports then select Custom Reports
  Options to access reports for each portal are displayed

• 

• Nightly Upload Results reports highlight if your property was sent in the previous nightly feed for the selected portal

• Properties Online reports highlight if your property is currently online in the selected portal

• If the issue you are experiencing is on your company website - contact your website provider/hosting service as they will need to investigate
  

• If an issue is identified, the website provider/hosting service will need to log a case with the Reapit Service Desk with the technical details of the issue

Please provide the Reapit Service Desk with the following details:

• The code of the property with the issue

• Details of the portals/website where the issue lies

• Confirmation that all checks outlined in this guide have been completed