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Fiona Hardy

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  • missing properties
    and/or

  • property details aren't feeding across correctly

...

Property missing from a

...

portal? (e.g. Rightmove, Zoopla etc)

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titleCarry out an Internet Check in AgencyCloud

1. Access property marketing screen

From the property record in AgencyCloud

  • Click Marketing

2. Use Internet Check function

The Internet Check function performs an examination of the current property record in order to identify any issue(s) 

  • Click Internet Check

3. Issue(s) identified

A pop-up box will be displayed and the potential upload problems for this property will be listed

  • Work through the potential problems listed

  • Run the Internet Check again to ensure the issues are cleared

Tip

Your property should now upload to the relevant property portals or your company website

This may not be immediate due to scheduled feed times

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titleIf Are you getting an error message stating 'Agency is: ...'?

This error refers to the agency type that has been set on the property record via the Financial or Rent/Fee Details screen, Selling Agency or Agency field

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titleIs the property status correct in AgencyCloud?

The status of your property must be at Available status - this applies to both sales & lettings properties

Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal

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titleIs your property on OnTheMarket (OTM) but not others?

If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set to delay by 24-36 hours

Upload timing is agreed by the key contact for your business - contact your local key contact for more information on this

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titleMissing Is your property missing from Rightmove, Zoopla , or OTM ?

If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below

1. Update the portal

From the property Marketing screen:

  • In the Internet panel, click Update portals

  • Select the portal to send to

Info

You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record

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2a. Confirmation message: sending successful

If this message is displayed, the property has now been sent to the portal

It can take 15-30 minutes for the portal to process the submission

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2b. Confirmation message: no update required

  • If you see this message then AgencyCloud sees that the property is with the portal and no changes are required

  • If you don't believe this is the case, make a simple change
    e.g. remove a comma on a description field and save the property

  • Repeat step 1 to force an update

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Are property details on the portal/your website not the same as those shown in AgencyCloud?

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titleClick here for more information

Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, changes need to be submitted by the agent

For Rightmove, Zoopla and OTM

Ensure that changes have been submitted

1. Update the portal

From the property Marketing screen:

  • Click Update portals

  • Select the portal to send to

Info

You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record

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2a. Confirmation message: sending successful

  • If you see this message the property has been sent to the portal with updated details

    It can take 15-30 minutes for the portal to process the submission

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2b. Confirmation message: no update required

  • If you see this message then AgencyCloud does not see that any changes are required

  • If you don't believe this is the case, make a simple change
    e.g. remove a comma on a description field and save the property

  • Repeat step 1 to force an update

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For other portals / company website

  • Other portal feeds are sent on a scheduled basis 3 times a day - mid morning, mid afternoon, early evening 

  • You may need to wait for next scheduled upload to take place to see latest changes

    The Reapit Service Desk are unable to change these times

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titleClick here for more information

You can access upload reports for each portal via AgencyCloud

From the main menu:

  • Click Reports then select Custom Reports
    Options to access reports for each portal are displayed

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  • Nightly Upload Results reports highlight if your property was sent in the previous nightly feed for the selected portal

  • Properties Online reports highlight if your property is currently online in the selected portal

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