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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APACall regions

This article explains how to mark an unknown receipt as a reversal, so that you can reconcile allowing the debit leaving your the bank account to be reconciled

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1. Import receipts from statement

The receipt must be marked as unknown and reconciled (see 1a)

From Import From Import Receipts from Bank Statement screenStatement screen:
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  • Use the buttons at the top to display Unknown Tenancy
  • Right-click the entry and select Reverse unknown receipt
    This removes the entry
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1a.

How to mark

Mark as unknown

and reconcile

From Import Receipts from Bank Statement screen:

  • Highlight the required entry and select Unknown (bottom of screen)
    This marks the entry as UnknownImage Modified
  • Click Post
  • Open the Bank Reconciliation screen and reconcile the unknown amount
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2. Bank Reconciliation 

The reversed funds will now sit in the Bank Reconciliation, ready to be reconciled after the next Import Receipts from Bank Statement detailing the payment

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How to mark an unknown receipt as a reversal, allowing the debit leaving the bank account to be reconciled