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This guide has been reviewed against our global client base and classed as relevant all regions

This article explains how to mark an unknown receipt as a reversal, allowing the debit leaving the bank account to be reconciled

1. Import receipts from statement

The receipt must be marked as unknown and then reconciled

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From Import Receipts from Bank

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Statement:

  • Use the buttons at the top to display Unknown Tenancy

  • Right-click the entry and select Reverse unknown receipt
    This removes the entry

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2. Mark as unknown

From Import Receipts from Bank Statement screen:

  • Highlight the required entry and select Unknown (bottom of screen)
    This marks the entry as Unknown

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  • Click Post

  • Open the Bank Reconciliation screen and reconcile the unknown amount

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3. Bank Reconciliation 

The reversed funds will now sit in the Bank Reconciliation, ready to be reconciled after the next Import Receipts from Bank Statement detailing the payment

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How to mark an unknown receipt as a reversal, allowing the debit leaving the bank account to be reconciled