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This guide has been reviewed against our global client base and classed as relevant to APAC only

This guide outlines the process to follow to record and provide a tenant receipt if a tenant makes payment over the phone or in person

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1. Enter details

From tenancy, Accounts Functions panel:

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Total received: enter the amount paid
Receipt type: select the method used
Description: enter details of what the money was for
If there are multiple tenants, names should be entered too

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2. Check the correct invoices are being paid

Unless the amount received exactly matches an outstanding non-rent invoice, the receipt will be automatically allocated to the oldest rent first
If required, you can manually amend the allocation

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3. Create postings

Once you have entered the information correctly:

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To print or email the receipt:

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