...
This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud, including:
| Table of Contents |
|---|
| minLevel | 3 |
|---|
| maxLevel | 3 |
|---|
| outline | false |
|---|
| type | list |
|---|
| printable | false |
|---|
|
Why is information tracked?
Information is tracked to provide an enhanced user experience and improve the product |
What is being tracked?
Searches Side bar panel parent - for example: Universal Search, property, applicant, etc. Search type - for example: phone, name, address, indeterminate Time taken from clicking the search button to when all counts are displayed (where applicable) Page/window opened - i.e. duration from when it was created to when it was usable Page/window closed Button clicks - including menu item clicks Apps
|
that are that are loaded via AgencyCloud Workflow triggered by AgencyCloud within the Reapit platform Workflow within the Reapit platform Web requests - including images loaded and documents opened When users log out
| Info |
|---|
No sensitive information will be tracked - such as names, addresses or phone numbers Content of documents opened will not be tracked - when opening documents, only the following will be tracked: URL accessed, time taken to retrieve document, size of document and response received from server when downloading |
|
Logs |
in AgencyCloud in AgencyCloud process in AgencyCloud ...
How to opt out
A user can opt out of analytics at any time From main menu: Click user name/office top right and click Edit My Details Click drop down menu beside Tracking consent and select Deny, then click Save  Image Modified
|
Related articles
| Filter by label (Content by label) |
|---|
| showLabels | false |
|---|
| max | 5 |
|---|
| sort | modified |
|---|
| showSpace | false |
|---|
| reverse | true |
|---|
| cql | label = "client_rnotes" |
|---|
|
| Excerpt |
|---|
|
This guide covers what is being tracked when Analytics functionality is enabled in AgencyCloud |
