Use of analytics to track user activity

Owned by Fiona Wilson, created
Last updated: Sept 27, 2023
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

This guide covers what is being tracked when Analytics functionality is enabled, including:

Why is information tracked?

Information is tracked to provide an enhanced user experience and improve the product

What is being tracked?

Searches 

  • Side bar panel parent - for example: Universal Search, property, applicant, etc.

  • Search type - for example: phone, name, address, indeterminate

  • Time taken from clicking the search button to when all counts are displayed (where applicable) 

  • Page/window opened - i.e. duration from when it was created to when it was usable  

  • Page/window closed 

  • Button clicks - including menu item clicks

  • Apps loaded via Reapit Foundations 

  • DLLs within the Reapit platform

  • Workflow within the Reapit platform

  • Web requests - including images loaded and documents opened 

  • When users log out 

No sensitive information will be tracked - such as names, addresses or phone numbers

Content of documents opened will not be tracked - when opening documents, only the following will be tracked: URL accessed, time taken to retrieve document, size of document and response received from server when downloading

Logs 

  • Errors within the Reapit platform

  • Individual and batch accounts processes ran on the platform, including the type of process and time taken to complete 

  • Housekeeping processes ran on the Reapit platform

How to opt out

A user can opt out of analytics at any time

From main menu:

  • Click user name/office top right and click Edit My Details

  • Click drop down menu beside Tracking consent and select Deny, then click Save