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This guide has been reviewed against our global client base and classed as relevant to all regions

This guide covers what is being tracked when Analytics functionality is enabled, including:

Why is information tracked?

Information is tracked to provide an enhanced user experience and improve the product

What is being tracked?

Searches 

  • Side bar panel parent - for example: Universal Search, property, applicant, etc.

  • Search type - for example: phone, name, address, indeterminate

  • Time taken from clicking the search button to when all counts are displayed (where applicable) 

  • Page/window opened - i.e. duration from when it was created to when it was usable  

  • Page/window closed 

  • Button clicks - including menu item clicks

  • Apps loaded via Reapit Foundations 

  • DLLs within the Reapit platform

  • Workflow within the Reapit platform

  • Web requests - including images loaded and documents opened 

  • When users log out 

No sensitive information will be tracked - such as names, addresses or phone numbers

Content of documents opened will not be tracked - when opening documents, only the following will be tracked: URL accessed, time taken to retrieve document, size of document and response received from server when downloading

Logs 

  • Errors within the Reapit platform

  • Individual and batch accounts processes ran on the platform, including the type of process and time taken to complete 

  • Housekeeping processes ran on the Reapit platform

How to opt out

A user can opt out of analytics at any time

From main menu:

  • Click user name/office top right and click Edit My Details

  • Click drop down menu beside Tracking consent and select Deny, then click Save

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