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• From the login screen, under the password field, click Forgot your password? and follow the steps outlined on screen

If you see this error message:

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Reapit requires various applications to be installed in order to run

• Ensure all pre-requisite applications are installed - if you haven’t done this, click this link to download the required files

• If that doesn’t work, you may need to carry out a full Reapit install

• - see this guide for more information: Install Reapit (AgencyCloud

• / RPS) & FAQs

From the Reapit Connect login screen:

• Press CTRL + SHIFT + F9
  This gives the option to revert to the old login screen where you can change the configuration file

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There are two ways to add an email address for an existing

Reapit user which depend on whether your user accounts are managed by a central administration team or by individual users themselves

Follow the relevant section below:

• For admin users with permission to manage other

• Reapit users - see section a

• For standard users with permission to manage their own user account only - see section b

a. For admin users with permission to manage other

Reapit users

• From

• Reapit, open Configuration > Setup Negotiators screen
  This requires you to be logged in as a user with permissions to manage your own negotiator records

• In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab

• Click Installation Options > SUMS Options > Add e-mail address

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• Click Yes when prompted, then enter the user’s email address in the box displayed and click Accept when done

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b. For standard users with permission to manage their own user account only

From main menu:

• Click your name/office in the top left corner of the screen, then click Edit My Details

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• From the Update My Details screen, next to E-mail, click Add then enter your email address

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• Click Save to finish

If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of

Reapit - follow these steps:

• Wait 5 minutes and retry

• If you are still unsuccessful, reset your password using the Forgot your password? link on the login screen

• Your account may be inactive and will need to be reactivated by Reapit Support

• The process of adding users onto

• Reapit does not change when using Reapit Connect - the exception being when users are added with a valid email address, they will be provided with a welcome email containing a temporary password

• When logging in using the temporary password, they will be advised to update the password to a more memorable one

• User passwords are handled via a self-managed authentication service - once a user is registered, they will be sent a temporary password to their registered email address

• For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password - this is done through the Negotiator and User Setup screen which issues a new temporary password to the user's registered email, as shown below

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