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This article contains the frequently asked questions for customers migrating to Reapit Connect.


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title1. I have the ability to change configuration files – how can I do that with the new login screen?

From the login screen, press CTRL + SHIFT + F9 - this will give the option to revert to the old screen where changing of configuration files is supported


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title2. I manage adding users to Reapit Agency Cloud – how does this change impact me?

The process of adding users onto Agency Cloud will not change. The exception being that when users are added with a valid email address, they will be provided with a welcome email containing a temporary password. When logging in using the temporary password, they will be advised to update the password to a more memorable one.



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title3. How long is the single use password valid for?

The single use password, provided as part of the forgotten password process, is valid for 24 hours.



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title4. Why can’t I set a password on new user accounts?

User passwords are now handled via a self-managed authentication service. Once a user is registered, they will be sent a temporary password to their registered email address.



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title5. I've forgotten my password - how do I reset it?

From the main login screen, click Forgot your password? to reset your password.



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