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This guide has been reviewed against our global client base and classed as relevant to APAC only

This guide outlines the process to follow to record and provide a tenant receipt if a tenant makes payment over the phone or in person

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1. Enter details

From tenancy, Accounts Functions panel:

  • Expand Receipts and select Allocate/Branch Receipts

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  • Total received: enter the amount paid

  • Receipt type: select the method used

  • Description: enter details of what the money was for
    If there are multiple tenants, names should be entered too

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2. Check the correct invoices are being paid

  • Unless the amount received exactly matches an outstanding non-rent invoice, the receipt will be automatically allocated to the oldest rent first
    If required, you can manually amend the allocation

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3. Create postings

Once you have entered the information correctly:

  • Click Create Postings
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To print or email the receipt

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title3a. Print or email the receipt

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  • Click Print Receipt for options

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Process to follow to record and provide a tenant receipt if a tenant makes payment over the phone or in person