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This guide has been reviewed against our global client base and classed as relevant to all regions

From Two updates have been made for ID Checks in AgencyCloud 12.165+, when , as outlined in the following sections:

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1. View uploaded document before saving/submitting

When uploading a document to an ID check,

...

the document

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can be

...

viewed before saving/submitting the check

From ID check, after any record where ID Check information can be stored (e.g. contact, applicant, tenant, etc):

  • Click Identity Check (top left)

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After uploading a new document - before saving/submitting:

  • Click document and select View document

Tip

The View document option can be accessed before saving/submitting the check
The document can also be removed via this menu also be removed via this menu

2. Add ID check documents via drag & drop

ID check documents can be added to an ID check in AgencyCloud via drag & drop - this can be done from a file attached in an email as well as from files stored on your device

From any record where ID Check information can be stored (e.g. contact, applicant, tenant, etc):

  • Click Identity Check (top left)

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  • Navigate to the file location

    • Click and drag the file over AgencyCloud on the taskbar

    • Continue to drag the file over the ID Check screen

    • Drop the file over the relevant Upload file link

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  • The file is automatically added to the ID check

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Tip

Due to configuration options, your ID Check screen may differ to that shown above - however, the functionality described above still applies

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Excerpt
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From Two updates have been made for ID Checks in AgencyCloud 12.165+, when uploading a document to an ID check, the option to view the document is available and can be used before saving/submitting the check