ID check updates (12.165)

Owned by Fiona Hardy, created
Last updated: May 16, 2023
2 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

Two updates have been made for ID Checks in AgencyCloud 12.165, as outlined in the following sections:

1. View uploaded document before saving/submitting

When uploading a document to an ID check, the document can be viewed before saving/submitting the check

From any record where ID Check information can be stored (e.g. contact, applicant, tenant, etc):

  • Click Identity Check (top left)

After uploading a new document - before saving/submitting:

  • Click document and select View document

The document can also be removed via this menu

2. Add ID check documents via drag & drop

ID check documents can be added to an ID check in AgencyCloud via drag & drop - this can be done from a file attached in an email as well as from files stored on your device

From any record where ID Check information can be stored (e.g. contact, applicant, tenant, etc):

  • Click Identity Check (top left)

  • Navigate to the file location

    • Click and drag the file over AgencyCloud on the taskbar

    • Continue to drag the file over the ID Check screen

    • Drop the file over the relevant Upload file link

  • The file is automatically added to the ID check

Due to configuration options, your ID Check screen may differ to that shown above - however, the functionality described above still applies

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