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This guide has been reviewed against our global client base and classed as relevant to all regions

This page

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explains how to mark funds

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as unknown where they have previously been receipted to

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a tenant

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/landlord in error

1.

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Mark as unknown receipt

From the ledger where the funds have been receipted, in the Transactions screen:

  • Right-click

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  • over the funds

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  • and select Mark as unknown receipt

  • Click Yes to Are you sure you want to mark this receipt as unknown?

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2. Review the ledger

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  • The receipt

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  • will be removed from the ledger

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3. Review

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unknown receipts

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InImport Receipts from Bank Statement:

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  • the funds will be displayed in the unknown section and are ready to be receipted to the correct tenancy/landlord or to be reversed

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Excerpt
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How to mark funds as unknown where they have previously been receipted to a tenant/landlord in error