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This page will explain how to mark funds that have been receipted to either a tenant or landlord by mistake to unknown 


1. Go to the ledger where the funds have been receipted

  • Right click on the funds that are to be marked as unknown and select Mark as unknown receipt


  • Click Yes to Are you sure you want to mark this receipt as unknown?

2. Review the ledger after marking receipted funds as unknown

  • The receipt has now been removed from the ledger

3. Review the unknown receipts in Import Receipts from Bank Statement

  • The funds are now in the unknown section ready to be receipted to the correct tenancy/landlord or to be reversed

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