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Please note that this feature, while released in Reapit Agency Cloud version 12.106, is not widely available for use across the Reapit UK client base - it was initially designed for Australia (as a custom DLL) and, from 12.106 was implemented for LSL use only The restriction is due to the client needing access to configure/set-up the feature via security settings - currently there isn't a way of allowing this without opening access to all other security and configuration settings Do not offer the availability of this to clients unless you have taken advice on this from a department head |
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This guide has been reviewed against our global client base and classed as relevant to all regions |
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Configurable option for Enterprise customers |
A configuration option is available to allow rule-based tenant arrears notifications
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to be set up which allow pre-set plans to run
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that depend on the current length of arrears
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Configuration options include:
sending a notification to the landlord or tenant
notification can take the form of a text, an email or a letter
option to copy guarantor into rule-based notification emails being sent to a tenant
use of preset templates
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which can differ for each notification set up
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different set up
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Contact Reapit Support to enable.
for each office
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option to exclude tenancies which have finished
Using rule-based arrears notifications From the main menu:
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
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Configuration option to allow rule-based tenant arrears notifications to be set up which allow pre-set plans to run that depend on the current length of arrears |