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Note

Please note that this feature, while released in AgencyCloud version 12.106, is not widely available for use across the Reapit UK client base - it was initially designed for Australia (as a custom DLL) and, from 12.106 was implemented for LSL use only

The restriction is due to the client needing access to configure/set-up the feature via security settings - currently there isn't a way of allowing this without opening access to all other security and configuration settings

Do not offer the availability of this to clients unless you have taken advice on this from a department head

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Info

This guide has been reviewed against our global client base and classed as relevant to all regions

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Configurable option for Enterprise customers
This configuration requires set-up by the Client Accounts support team - click here to raise a ticket

A configuration option is available to allow rule-based tenant arrears notifications can to be set up which allow pre-set plans to run depending that depend on the current length of arrears.Plan configuration includes

Configuration options include:

  • sending a notification to the landlord or tenant

    • notification can take the form of a text, an email or a letter

  • preset templates are used and option to copy guarantor into rule-based notification emails being sent to a tenant

  • use of preset templates which can differ for each notification set up 

  • plans can be different set up differently for each office

  • plans can exclude finished tenanciesoption to exclude tenancies which have finished

Using rule-based arrears notifications

From the main menu: 

  • Click Lettings and select Chase Arrears

  • Tick the arrears to include

  • Click Send rule-based notifications (bottom right)

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Prompts will be shown on screen, dependent on the notification plans in place

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Note

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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RuleConfiguration option to allow rule-based tenant arrears notifications can to be set up to which allow pre-set plans to run depending that depend on the current length of arrears - please ensure you read the caveat at the start of this guide before offering this feature to a client