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This guide will return to the client-facing section of the Knowledge Base once enhancements have been made as part of this ticket: PBI-5076 - Enhancements to rule based tenant notifications |
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This guide has been reviewed against our global client base and classed as relevant to all regions |
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Configurable option for Enterprise customers |
A configuration option is available to allow rule-based tenant arrears notifications to be set up which allow pre-set plans to run that depend on the current length of arrears
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sending a notification to the landlord or tenant
notification can take the form of a text, an email or a letter
option to copy guarantor into rule-based notification emails being sent to a tenant
use of preset templates which can differ for each notification set up
different set up for each office
option to exclude tenancies which have finished
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Using rule-based arrears notifications From the main menu:
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