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• From the login screen, under the password field, click Forgot your password? and follow the steps outlined on screen

If you see this error message:

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Reapit requires various applications to be installed in order to run

• Ensure all pre-requisite applications are installed - if you haven’t done this, click this link to download the required files

• If that doesn’t work, you may need to carry out a full Reapit install

• - see this guide for more information: Install Reapit (AgencyCloud

• / RPS) & FAQs

From the Reapit Connect login screen:

• Press CTRL + SHIFT + F9
  This gives the option to revert to the old login screen where you can change the configuration file

There are two ways to add an email address for an existing

Reapit user which

depends on whether

user accounts in your organisation are managed by a central administration team or by the individual

user

Follow the relevant section below:

• For admin users with permission to manage other

• Reapit users - see section a

• For standard users with permission to manage their own user account only - see section b

a. For admin users with permission to manage other

Reapit users

• From

• Reapit, open Configuration > Setup Negotiators screen
  This requires you to be logged in as a user with permissions to manage your own negotiator records

• In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab

• Beside Deployment, click Installation Options

• , select SUMS Options

• then Add/edit e-mail address

• Click Yes when prompted, then enter the user’s email address in the box displayed and click Accept when done

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b. For standard users with permission to manage their own user account only

From main menu:

• Click your name/office in the top left corner of the screen, then click Edit My Details

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• From the Update My Details screen, next to E-mail, click Add then enter your email address

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• Click Save to finish

If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of

Reapit - follow these steps:

• Wait 5 minutes and retry

• If you are still unsuccessful, reset your password using the

• Forgot your password? link on the login screen

If you see the following message, it means your account is no longer active

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• The process of adding users onto

• Reapit does not change when using Reapit Connect - the exception being when users are added with a valid email address, they will be provided with a welcome email containing a temporary password

• When logging in using the temporary password, they will be advised to update the password to a more memorable one

• User passwords are handled via a self-managed authentication service - once a user is registered, they will be sent a temporary password to their registered email address

• For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password - this is done through the Negotiator and User Setup screen which issues a new temporary password to the user's registered email, as shown below

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FAQs following 18/11/2024 release

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