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This guide contains a series of checks to follow if you find that your company website or portals you upload to are : missing properties
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and/or
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property details aren't feeding across correctly
Property missing from a portal? (e.g. Rightmove, Zoopla etc)
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| title | Carry out an Internet Check in AgencyCloud |
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| 1. Access property marketing screen
From the property record |  Image Removed | 2. Use Internet Check function |
The Internet Check function in AgencyCloud performs an examination of the current property record in order to identify any issue(s) issues 1. Access Internet Check From the property record in AgencyCloud Click Marketing
Click Internet Check
|  | 32. Issue(s) identified A pop-up box will be displayed and the potential Potential upload problems for this the property will be listed | Tip |
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Your property should now upload to the relevant property portals or your company website This may not be immediate due to scheduled feed times |
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| title | Are If you getting get an error message stating 'Agency is : ...blank'? |
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| This error refers to the |
Ensure that a relevant agency type that has been set on the property record via the Financial or Rent/Fee Details screen, Selling Agency or Agency fieldselected for the property - it should not be blank On a sales property: On a lettings property: |
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| title | Is the property status correct in AgencyCloud? |
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The status of your property must be at Available status - this applies to both sales & lettings properties Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal
See this guide for more information: Portal feed change requests & standard settings
If changes need to be made, a Reapit key contact can click here to complete the Set-up / Amend Portal Feeds form |
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| title | Is your property on OnTheMarket (OTM) but not others? |
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| to delay by 24-36 hours - contact |
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| title | Is your property missing from Rightmove, Zoopla or OTM ? |
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If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below 1. Update the portal From the property Marketing screen: | Info |
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You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record |
|  | 2a. Confirmation message: sending successful If this message is displayed, the property has now been sent to the portal It can take 15-30 minutes for the portal to process the submission |  | 2b. Confirmation message: no update required If you see this message then AgencyCloud sees that the property is with the portal and no changes are required If you don't believe this is the case, make a simple change
e.g. remove a comma on a description field and save the property Repeat step 1 to force an update
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| title | If the issue is with your company website |
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Contact your website provider/hosting service as they will need to investigate If they identify an issue which Reapit need to action, the website provider/hosting service should log a case ticket with the Reapit Service Desk with the technical details of the issue
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