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This guide has been reviewed against our global client base and classed as relevant to the UK only

This guide contains a series of checks to follow if you find that your company website or portals you upload to are:

  • missing properties
    and/or

  • property details aren't feeding across correctly

Property missing from a portal? (e.g. Rightmove, Zoopla etc)

 Carry out an Internet Check in AgencyCloud

1. Access property marketing screen

From the property record in AgencyCloud

  • Click Marketing

2. Use Internet Check function

The Internet Check function performs an examination of the current property record in order to identify any issue(s) 

  • Click Internet Check

3. Issue(s) identified

A pop-up box will be displayed and the potential upload problems for this property will be listed

  • Work through the potential problems listed

  • Run the Internet Check again to ensure the issues are cleared

Your property should now upload to the relevant property portals or your company website

This may not be immediate due to scheduled feed times

 Are you getting an error message stating 'Agency is: ...'?

This error refers to the agency type that has been set on the property record via the Financial or Rent/Fee Details screen, Selling Agency or Agency field

 Is the property status correct in AgencyCloud?

The status of your property must be at Available status - this applies to both sales & lettings properties

Check with your Reapit key contact (often your branch manager) to make sure the status of your property is permitted to upload to your website or portal

 Is your property on OnTheMarket (OTM) but not others?

If you feed to OTM and your property is on that portal but not others - this could well be correct behaviour - it is often the case that feeds to the other portals are set to delay by 24-36 hours

Upload timing is agreed by the key contact for your business - contact your local key contact for more information on this

 Is your property missing from Rightmove, Zoopla or OTM ?

If no issue is flagged by the Internet Check (as outlined above) and your property is still missing from Rightmove, Zoopla or OTM - you may need to update the portal, as outlined below

1. Update the portal

From the property Marketing screen:

  • In the Internet panel, click Update portals

  • Select the portal to send to

You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record

2a. Confirmation message: sending successful

If this message is displayed, the property has now been sent to the portal

It can take 15-30 minutes for the portal to process the submission

2b. Confirmation message: no update required

  • If you see this message then AgencyCloud sees that the property is with the portal and no changes are required

  • If you don't believe this is the case, make a simple change
    e.g. remove a comma on a description field and save the property

  • Repeat step 1 to force an update

Property details on portal/company website not the same as those shown in AgencyCloud?

 For Rightmove, Zoopla & OTM

Feeds to the main property portals (i.e. Rightmove, Zoopla and On The Market) are fed by a Real Time Data Feed, ensure that changes have been been submitted by using the update option outlined below

1. Update the portal

From the property Marketing screen:

  • Click Update portals

  • Select the portal to send to

You may see different wording here such as Update Rightmove or Update Website
These options will still update your property record

2a. Confirmation message: sending successful

  • If you see this message the property has been sent to the portal with updated details

    It can take 15-30 minutes for the portal to process the submission

2b. Confirmation message: no update required

  • If you see this message then AgencyCloud does not see that any changes are required

  • If you don't believe this is the case, make a simple change
    e.g. remove a comma on a description field and save the property

  • Repeat step 1 to force an update

 For company website & other portals

  • Other portal feeds are sent on a scheduled basis 3 times a day - mid morning, mid afternoon, early evening 

  • You may need to wait for next scheduled upload to take place to see latest changes

    The Reapit Service Desk are unable to change these times

Check portal upload reports in AgencyCloud

 Click here for more information

You can access upload reports for each portal via AgencyCloud

From the main menu:

  • Click Reports then select Custom Reports
    Options to access reports for each portal are displayed

  • Nightly Upload Results reports highlight if your property was sent in the previous nightly feed for the selected portal

  • Properties Online reports highlight if your property is currently online in the selected portal

Next steps

If you have completed all checks above & still have an issue…

 If the issue is with your company website

  • Contact your website provider/hosting service as they will need to investigate

  • If they identify an issue which Reapit need to action, the website provider/hosting service should log a case with the Reapit Service Desk with the technical details of the issue

 If the above does not apply and you still have an issue

Access the Reapit Service Desk portal and log a ticket, making sure you include:

  • The code of the property with the issue

  • Details of the portals/website where the issue lies

  • Confirmation that checks outlined in this guide have been completed

Changes to how a property is presented on a portal and what is sent to a portal/website needs to be requested via your Reapit key contact

A key contact can click here to complete the Set-up / Amend Portal Feeds form to progress this

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