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When submitted, an email and a task is sent in AgencyCloud (via Reapit) to the tenancy Key Contact to action the request
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To do this, the tenant needs to access their tenant view first - as outlined here:
Access tenant view on the MyAgency app |
1. Access renew option From tenant view: |  Image Modified |
2. Enter renewal request detail From the Renew Tenancy screen: Can set to 6 Months or 12 Months
Enter any notes in the field below
Click Save to submit the request
A confirmation message will be displayed
|  Image Modified Image Modified |
3. Renewal task & email sent |
In AgencyCloud also in AgencyCloud AgencyCloud task, the tenancy details are pulled across including the length of the request & any added notes
The task can be updated and saved or, when relevant, Mark as Completed
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For information on using tasks & messages |
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in AgencyCloud |  Image Modified |
Related articles
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| max | 8 |
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| sort | modified |
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| showSpace | false |
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| reverse | true |
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| cql | label = "myagency-tenant" |
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
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A tenant can request to renew their tenancy via the MyAgency app - when submitted, an email and a task is sent in AgencyCloud (via Reapit) to the tenancy Key Contact |
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