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This guide has been reviewed against our global client base and classed as relevant to all regions

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Further information on permitted occupiers is available here

Two updates have been made relating to permitted occupiers as detailed below

  1. Adding a permitted occupier from a contact record

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  1. An existing contact record can be used when adding a permitted occupier, plus a new contact record can be created from an existing permitted occupier
    A configuration option is also available to ensure a minimum age for contact creation

  2. Adding date of birth

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  1. A permitted occupier's date of birth can be stored on the system
    A configuration option is also available to ensure the entry of this is mandatory

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Further information on permitted occupiers is available here

1. Adding a new permitted occupier

From the tenancy record:

  • In the Additional Tenants / Occupiers panel, click (plus)

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  • Click New occupier name - see steps 2-3
    OR Select contact

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  • record - search for an existing record or, where one doesn't exist, a new contact record can be added - the contact will be added as an Occupier
    Jump to step 4

2. Add occupier details

This screen will be shown when choosing to add a New occupier name (outlined in step 1)

As well as entering the occupier name (and any notes), you can now add their date of birth and relationship details

  • Relationship enter a descriptive label for the occupier
    Entering this is optional - leaving the field blank results in a default description being added on clicking Accept (e.g. Occupier 1)

  • Enter their Name

  • Enter their Date of Birth

  • Use the Note field to add any additional information about this occupier (optional)

  • Click Accept

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Your system can be configured to ensure that it is mandatory to enter a date of birth when adding permitted occupiers - click here to request this

3. Convert to contact

Converting an occupier to a contact can be carried out from the screen shown in step 2 or as follows

From the tenancy record:

  • Right-click over the occupier name and select Convert to contact
    A new contact record will be created and displayed - the occupier's name, address and date of birth (where entered) will already be completed

  • Add more detail to the contact record, as required

  • Click Save

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A contact record should usually only be created for an occupier who is 18 or over - before converting an occupier to a contact, check the occupier's age (displayed on screen)

Your system can be configured with a minimum age for contact creation (e.g. 18) - click here to request this

4. Change tenant/occupier description

Descriptions added by default (i.e. Add. Tenant 1, Occupier 1 etc) can be edited

From the Additional Tenants / Occupiers panel:

  • Click into the description field
    A border is displayed around the description

  • Type your new description and press enter on your keyboard

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Where a date of birth has been entered, the permitted occupier's age is shown beside their name

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Two updates made relating to permitted occupiers introduced in AgencyCloud 12.123+