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This guide has been reviewed against our global client base and classed as relevant to all regions

If you are required to install AgencyCloud desktop yourself, follow the guidance below

This guide contains information on the following - click a link to skip to the required section:

1. Full installation

Includes pre-requisite files

  • Click file on right

  • Click Download

  • Double-click the downloaded file to run the install

2. Quick installation

For use when you’ve used AgencyCloud on your device before (as pre-requisite files will already be installed)

  • Click link on right

  • Click Install

CLICK HERE TO INSTALL

Please note that the versions of AgencyCloud offered above might be lower than the version currently in use within your organisation

If this is the case, continue with the install as outlined above - then, after install, when launching AgencyCloud for the first time, inbuilt application control will automatically upgrade your version of AgencyCloud in line with the current version in use by your business

3. Pre-requisite files / required software

If you need to install any prerequisite files, click link on right to access the Downloads page where the following software can be downloaded:

  • Visual Studio 2015 C++ redistributable

  • ODBC 8.0.26 driver

  • PDF creator

CLICK HERE TO ACCESS DOWNLOADS PAGE 

It may be necessary to have administrator privileges in order to install the above software - if you do not have this level of permission, or are unsure, please contact your company’s IT support for assistance

4. Notes on Terminal/Citrix Server installs

Terminal or Citrix Server installs will need to be setup on the C:Drive of the server the users will be connecting to - AgencyCloud can not be added to a shared or network drive as this will cause performance issues
For example, if you have several servers load balanced, it will be the load balance servers AgencyCloud needs deploying to

Users should have read/write access to the Reapit folder on the C:drive to allow auto upgrades, or Reapit will need direct access to the server to manually upgrade the AgencyCloud build folder at the time an upgrade is released

ODBC, C++ and WebView2 Drivers will need to be installed on the server if AgencyCloud is directly loaded from the server - if none, then driver installs needed on the users machine

The link above in section 1 has a full build of AgencyCloud ready to copy and paste into the C:drive of the server - if access is allowed, AgencyCloud will automatically upgrade on first login (if not, please contact Reapit Support for assistance in applying an upgrade)

5. Installation FAQs

Do we have an MSI for AgencyCloud that we can use?
No, we do not have an MSI install for AgencyCloud - this is not possible due to how it is configured, as the application is copied to the local app data folder of the users profile

Can I access AgencyCloud from home or abroad?
AgencyCloud can be accessed from anywhere as long as you have it installed, good internet access and valid login credentials - please note that some countries will block access or experience significant performance problems which is out of Reapit’s control

Can I restrict users access to AgencyCloud from anywhere? e.g. can I lock down AgencyCloud to be accessed from only my office?
AgencyCloud can be locked down to secure access via IP whitelisting, so only connections via this IP will work

Is AgencyCloud a web-based application, or do you have web-based app?
AgencyCloud is not a web based application, data is stored on Reapit’s cloud server but the AgencyCloud application requires an install as the interface UI to access your data

Where is AgencyCloud data stored? i.e. will this save to my machine?
If hosted by Reapit, all data minus HiRES images are stored on the cloud server, no AgencyCloud data will be stored locally

Can I use AgencyCloud on MAC of mobile device?
AgencyCloud is a windows based application so is not supported on MACs, Android or iPads - however, Reapit Mobile is available, which is a scaled back version of AgencyCloud for mobile users with a web-based interface - click here for more information on Reapit Mobile, or speak to your Reapit Customer Success Manager (CSM)

See this guide for more information:
Running Reapit AgencyCloud on an Apple Macintosh (Mac) device - using Parallels/similar

Can I access AgencyCloud with multiple accounts?

Yes you can - AgencyCloud credentials unique identifier is the username, which is the email address stored in AgencyCloud

To have multiple accounts, you either need multiple email addresses OR alias accounts
To use alias accounts, these need to be set-up by your local IT support

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