Set tenant arrears status - configuration option

This guide has been reviewed against our global client base and classed as relevant to all regions

A configuration option is available which allows a status to be set on tenant arrears

The status set can be displayed on the arrears screen - allowing grid functions to be used to easily sort tenants in arrears according to their arrears status

To enable this configuration option, click here to contact Reapit Support

1. Add arrears status

From main menu, click Lettings/Rentals and select Chase Arrears:

Ensure grid is set to show Tenants arrears (top right)
Right-click over the required tenant arrears and select Set arrears status
Options offered depend on business requirements (as set in configuration)

ADD SCREENSHOT

2. View arrears status DOES COLUMN SHOW ONCE CONFIG IS SET? FIRST SECTION MIGHT NOT APPLY

From arrears screen:

Ensure grid is set to show Tenants arrears (top right)
Right-click over the column headings, select Pick columns and click Payment Plan
The new column is added to the far right side of the grid - click and drag the column heading to the desired position
Right-click over the column headings again and click Save grid layout
The column will now show when using this type of grid again - grid functions can be used to sort or filter by content
- To sort the list, click the column heading
- To filter or group the list, hover over the right of the column heading and click the arrow

3. Clear status??? DOES THIS APPLY?????

When a payment plan flag is set to Yes or In Negotiation, it can be cleared

From arrears screen:

Ensure grid is set to show Tenants arrears (top right)
Right-click over the tenant arrears and select Clear payment plan

For more information on using the arrears screen, click here:
Chase arrears (report on tenant or landlord debt)

Set tenant arrears status - configuration option

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