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This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.187

Configurable option for Enterprise customers
To request this option to be enabled on your system, click here to contact Reapit Support

Details of keys stored on the system can be viewed in a single screen

This update greatly enhances key functionality by allowing all key management to be carried out from one place, providing the ability to:

  • view details of all keys - filtered by sales and lettings

  • search by key number, property address/reference and office where the key is held

  • filter by checked out keys

  • view & print key movement information

  • view key number, status, details of keys in set, plus property office, manager and status
    Plus, for lettings: tenant, tenancy status and property manager details

    • grid functions can be used to sort and filter all the above information

This screen is an enhancement to the overall management of keys across the system

Details of keys should continue to be entered, as usual, for information on entering key details, click here: Store property key details & enter viewing/access arrangements

Accessing key information is usually password protected

If you are prompted for a password to access key information and you do not know it, contact your local Reapit key contact

1. Launch key management screen

From main menu:

  • Click Property and select Key Management

Key management  - sales.png

Each time the screen is launched, on initial view, it will automatically display key details for sales or lettings properties depending on the mode last used

However, when switching the mode from sales to lettings (or vice versa), in order to view the key details, the Search button needs to be clicked after selecting the mode

2. Search & view key information

Search key information

  • The screen is automatically filtered by office

  • Use the search options on left to ensure the required key information is shown

  • After selecting the required options, click Search

    Key management search options.png

View key information

The grid displays the following information:

  • Sales properties
    Key number, key type (sales, lettings, management - as configured on your system), key status, keys in set, property address, property reference code, property office, property key contact (manager) and property status

    Key management  - sales columns.png
  • Lettings properties
    As above, plus tenancy reference code, tenant name, tenancy key contact (manager) and tenancy status

    Key management  - lettings columns.png

View key detail

From the key management grid (shown above):

  • Double-click to access the Viewings and Keys screen
    This screen is accessible from all property records and is usually where key information is logged when marketing the property

  • Key details are shown bottom left - click a set of keys for available options

    Key management  - view key detail.png

3. Key movements

4. Checked out keys filter option

5. Grid sort/filter options

Config option:

Set key return date - configuration option

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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