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This guide has been reviewed against our global client base and classed as relevant to all regions

Available from version 12.195

No configuration is required for this update - however, being able to ignore a duplicate contact is a configurable option

For more information on how to identify duplicate contacts, including how to ignore and merge plus related configuration options, click here: Identify & manage duplicate contacts

Multiple duplicate contacts can be marked as ignored on the Contact Merges & Duplicates screen - this update means multiple duplicate contacts can marked as ignored in bulk (rather than having to access each duplicate record individually)

A potential duplicate is identified when at least one phone number and/or email address is detected on more than one contact record - choosing to ignore a duplicate contact prevents the contact record from being offered as an option to be merged

From contact record:

  • Click Merge/Duplicates

    Merge button.png

An Ignore button has been added to the Contact Merges & Duplicates screen:

  • Use the tick boxes on the left to choose which duplicates to ignore
    (or use the box top left to select all)

  • Click Ignore

    Contact - ignore duplicates.png

  • Enter the reason for ignoring the duplicated contact details

    Contact - ignore duplicates - reason.png

  • The ignored duplicates are now marked as ignored with the Ignore Reason also displayed

    Contact - ignored duplicates with reason.png

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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