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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE

If a contact has a partial/malformed email address entered into Reapit AgencyCloud, and they are included in a match which is then emailed - when Outlook sees the partial/malformed email, it may use an inbuilt Outlook auto-complete feature and attempt to match the email address to one within the AgencyCloud user's Outlook address book - resulting in an unrelated/unintended contact receiving the email 

This may come to your attention by the recipient contacting you to inform you that the email was not relevant to them and/or you receive an 'email unsubscribe' request - while this may appear to be a GDPR or system issue, it is advised to carry out the steps below to trace the user with the malformed email - which will then allow you to correct the email address on the contact record and therefore resolve the issue moving forward


1. Search for the email address 

Obtain the email address and search for it within AgencyCloud

USE CONTENT FROM THIS ARTICLE???
https://wiki.reapit.net/view/index.php/Searching_Overview#Unsubscribe_Emails

  • If the email address is found, open the contact record it belongs to and remove or correct the email address

  • If the email address is not found, follow steps 2-4 below


2. Get a copy of the recipient list for the original match email

From the property:

  • Click Journal

  • Expand the Matches section to view the matched applicants on screen
    To assist you to locate matched applicants required, note the date beside each name

    Depending on the number of applicants matched, you may be able to work through each one on screen, using the panel bottom right to check each email address, correcting the malformed email when found

    Or you may prefer to export the list to Excel, as outlined below


From the property journal:

  • Click Reports/Interest

  • In the Applicants section, tick Applicants sent details of property (untick all other options) 

  • Click List Selected Applicants

    The matched applicants will be shown in a list

  • Click Print and choose to Export to MS Excel

    This will create a list of the matched applicants clearly showing names and contact details


3. Run the match again

From the property:

  • Click Match

  • Ensure Only include previous matches is ticked and click Accept

    The matched applicants will be shown in a list

  • Click Print and choose to Export to MS Excel

    This will create a list of the matched applicants clearly showing names and contact details


4. Compare the two lists

  • Compare the two lists generated in steps 2 & 3 to locate the partial/malformed email address

  • When found, remove or correct the email address



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