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This guide has been reviewed against our global client base and classed as relevant to UK only

In accordance with the UK Housing Act 2004, every landlord or letting agent that takes a deposit for an assured shorthold tenancy in England & Wales must protect the deposit under an authorised tenancy deposit scheme

Deposit management functionality is available within AgencyCloud that allows….????????????

This guide covers:

What is the TDS?

The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England & Wales operated by The Dispute Service Ltd

Established in 2003, TDS is the longest serving government-approved deposit protection scheme and is also the only not-for-profit scheme

TDS provides both insurance-backed & custodial tenancy deposit protection, with free, impartial dispute resolution for when disagreements arise over how the money is divided

Make a deposit ready for registration with TDS via AgencyCloud

The following conditions must be followed to register a deposit in AgencyCloud

1. Held by setting on tenancy

From tenancy:

  • Click Financial & Extensions tab

  • Held by should be set to Deposit Protection Scheme

2. Deposit paid & cleared

From tenancy deposit details:

  • Deposit Paid should be fully paid and marked as (Cleared)

3. Ensure tenant contact details are correct

When the tenant contact details are passed to the TDS, the following information is checked for validity

  • Postcode

  • Email addresses

  • Phone numbers (should be 11 digits)

When the above conditions are met, then the deposit will be available to be registered, as outlined in the next section

Access TDS deposit management screen

From AgencyCloud main menu:

  • Click Reports

  • Click Custom Reports and select TDS Bulk Deposit Tool
    The TDS Deposit Management screen is displayed

Preview tenancy details

Basic details of the associated tenancy can be accessed from this screen

  • Right-click over the required entry and select Preview tenancy

  • Tenancy details are displayed in another (read-only) screen

See sections below for information on using this screen to register & update deposits, plus how to check the status & download deposit certificates

Register a deposit

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