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This guide has been reviewed against our global client base and classed as relevant to all regions

This page contains all updates made to the MyAgency app since product launch to May 2023:

Agent functionality updates

Area in app

Update detail

1. Listing

If a potential buyer/tenant using the app chooses to ‘favourite’ a listed property, a task is sent to the property manager to inform them

The task is received in the Messages & Tasks screen in AgencyCloud, identifying that a property has been favourited, including the app user’s details

Double-click to view the task in more detail and Mark as Completed, as usual

Favouriting a property is done via the Listing section of the app
A user clicks the star below the property image which adds the property to their shortlist
This is then shown on the My Search section of the user’s home page

2. Listing

MyAgency configuration can be used to remove the property manager name from the listing screen

When enabled, the property manager name shown top right of the property listing will not be displayed (but the image will still be shown), as shown in the example

To request this configuration, click here to contact Reapit Support

3. Offers

MyAgency configuration can be used to hide the client name(s) on property/tenancy offers shown in the MyAgency app

When enabled, the names shown below would not be seen, just the offer amount plus offer options/status

This also applies when viewing offers on a sales property (i.e. buyer offers)

To request this configuration, click here to contact Reapit Support

User functionality updates

Area in app

Update detail

1. Home page
(landlord)

A landlord can get quick access to the Tenancy Offers and Appointments for each of their properties

2. Home page
(landlord)

The option to View All Statements will only be displayed to landlords
It will be shown when a vendor is also a landlord too

3. Landlord view

A Certificate option has been added which allows certificates to be viewed and downloaded

Marketing

The View Campaign option is only displayed when a property has the status set in AgencyCloud as For Sale/To Let - Available

User-interface (UI) updates

Area in app

Update detail

1. All screens

The MyAgency logo can be seen top left from all app screen views

2. Tenant view
home page

When a tenancy is arranging, the previously titled Pre-tenancy Check section on the home page has been re-titled to Pre-Tenancy Progress

3. Tenant view

Under the property image the Tenancy Start Date and Tenancy End Date are displayed

4. Appointments

On all Appointments screens the previously titled options of Viewings and People Through are now titled Viewings Completed and Viewings Scheduled

5. Listing search

When using the search function and no properties match the search requirements, the screen shown has been updated (see below)

Click Adjust Filter for access to the filter options
Which can also be accessed using the filter icon to right of search field

Guidance on using the MyAgency app can be found here: MyAgency app

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