Using the Reapit Service Desk Portal
This guide has been reviewed against our global client base and classed as relevant to all regions
The Reapit Service Desk Portal provides 24/7 access to log a ticket, view open tickets (and search completed), as well as search the Knowledge Base
This page contains details on: (click a link to skip to a section)
Sign-up for a new a Service Desk Portal account
The account used to access the Service Desk Portal is separate to the account used for Reapit
In order to use the portal, you first need to sign-up for a portal account, as outlined in this section
1. Set up new portal account
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1a. When an account already exists for the email entered If an account has already been set up for the entered email address:
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2. Complete signup via email After completing the initial signup steps (outlined in step 1) - you will receive an email to the entered email address From the email:
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Access the Service Desk Portal from Reapit
Your login to the Service Desk Portal is different to the login you use for Reapit The Service Desk Portal can be accessed within Reapit:
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Service Desk Portal home page overview
From the top section of the home page:
From the bottom section of the home page, click links for access to:
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Log a ticket
1. Log a ticket From the home page:
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2. Log a standard ticket After clicking the Log a ticket button (shown in step 2):
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a. Summary |
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b. Description |
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c. Product Type |
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d. What is the impact? |
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e. Contact Phone No. |
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f. Attachment Optional | Include attached files to help support your issue/query (e.g. screenshots)
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f. Customer Type |
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g. Ticket Type |
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h. People involved Optional | If you require others to receive email notifications for this ticket,
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3. Log a new template or change request From the home page:
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i. Client/Customer |
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j. Contact Phone No. |
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k. Summary |
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l. Description Optional |
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m. Purpose of Request |
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n. Attachment Optional | Where available, provide your design proofs/assets for this request
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o. Template Types |
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p. Number of Templates |
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q. New / Existing |
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r. Steps to Recreate Optional | When submitting a request to amend an existing template:
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s. People involved Optional | If you require others to receive email notifications for this ticket,
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t. Branch / Office |
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Submit a ticket
After completing any ticket type form (as outlined in the previous section):
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View open tickets
1. View tickets via the home page From home page:
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2. Finding a ticket To search for a ticket not in the list or to filter the list shown - from the home page:
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