Web Service API decommission: frequently asked questions (FAQs)

Why are these changes being made?

• Reapit is committed to ensuring products remain future-proof, providing a secure environment for your data

• Our current solution, which many Customers are already successfully utilising to access data, is Reapit’s Foundations Platform API - the Foundations Platform has been available to suppliers for over 3 years, providing a more robust and technologically advanced solution which includes better security for your data while accommodating the need for deeper integrations via the AppMarket - feeds can also be carried out more frequently than existing tools

When are the changes being made? 

• As part of Reapit’s commitment to minimise customer impact, 6 months’ notice is being provided to allow customers to review their existing access with the impacted portal or service and to decide whether to use the new alternative method for data access, if this is still required

How can I find out what is accessing data via the legacy Web Service API?

• If you are unsure which services are using Reapit’s legacy Web Service API, please contact your Customer Success Manager (CSM) who has access to this detail and will be able to discuss this with you in more detail

How will this data be available? 

• Reapit has developed Foundations, a Platform-as-a-Service (PaaS) that simplifies the process for third parties and customers to create powerful, secure and in-demand integrations - users can leverage familiar tools, languages, and frameworks to build these integrations

• Foundations is an open-source API that empowers portals and services to selectively retrieve or update data from Reapit - it also enables real-time data retrieval when needed

• Regular updates to the Foundations API ensure that Reapit customers can take advantage of enhancements to the Reapit Product - most importantly, Foundations offers robustness and advanced features, enhancing security and providing full control over data access

What do I need to do? 

• If the portal/service is not included in the Reapit Business Service Catalogue and an integration has not yet been created for installation via Reapit’s AppMarket, a Foundations app must be developed - this app will facilitate the data feed integration from Reapit to their portal or service

• It is crucial to promptly communicate with any impacted portal or supplier as soon as possible - if maintaining a property feed to them is essential for your agency, sufficient time will be needed to complete the necessary work and transition to the Foundations app

What help is available?  

• A Foundations Developer Portal is available which is designed to be self-service

• Comprehensive documentation is available for developers, providing guidance on how to utilise the Foundations API for creating their own AppMarket integration with Reapit - this documentation can be found here

Where should we send any additional queries? 

• If you are new to using the Reapit AppMarket, we recommend reviewing our comprehensive FAQs guide here: AppMarket Frequently Asked Questions

• A lot of time is spent ensuring that the documentation available is as comprehensive and detailed as possible - however, there may be instances where developers are unable to find the information they need - if this occurs, please email: partners@reapit.com
  No technical support for developers is provided over the phone

• Additionally, customers who wish to request the deactivation of any existing Web Service API feeds currently in use before the deadline of 01/04/2025 can raise a ticket to Reapit Support using this form

Will there be a cost? 

• There is no cost to install an app from AppMarket - however, it is important to note there may be costs associated with API consumption

• This flexibility allows developers to build an integration to precisely meet required needs - as they have the option to pull data once a day or choose more frequent updates

• It is recommended that a developer who plans to review Foundations for building a replacement feed also takes a look at the Website Development Guide - this guide was created to assist developers in working with the Foundations API and provides insights on building efficient integrations to minimise API consumption costs

Are there any costs to create a Foundations app? 

• All fees associated with having a listed AppMarket integration are detailed in Schedule 2 of the Foundations Developer Terms and Conditions here