Centrelink payments (APAC only)

Owned by Fiona Wilson
Last updated: Mar 07, 2023
2 min read

This guide has been reviewed against our global client base and classed as relevant to APAC only

This process should be used when receipting rent payments paid by Centrelink

1. Import the bank statement

  • If the payment is for a single tenancy, match the receipt to the tenant

  • If the payment is made up of multiple payments, select the line and then multiple at the bottom

  • Breakdown the receipt manually by amount and match to the tenancy

  • Post the receipts from statement, but do not exit

It is most time efficient to process the Centrelink fee immediately after posting the bank statement

However, this can also be done from each tenancy record, if required - locate the tenancy and start from step 2

2. Open the tenancy and raise the credit

To open the tenancy:

  • Right-click on each receipt and select Show Tenancy

  • From Accounts Functions panel (on tenancy), click Invoicing and select Credit Note

3. Enter the $0.99 credit

In the To Credit column:

  • Enter $0.99 against the oldest rent invoice and press enter on your keyboard

  • Click Next
    The system will automatically create a credit against the Management Fee
    This will result in your owner only being charged a management fee on the actual rent received (less the Centrelink fee)

If you wish to charge the landlord the full management fee:

  • Untick the box

  • Click Next

4. Enter the reason

  • In Description, enter the reason for the credit

  • Tick Show tenant credit on landlord statement
    This ensures the owner is aware of reason why the rent received is short by $0.99 with the reason entered

  • Click Finish
    The paid to date will be updated, and you can exit the tenancy