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This guide has been reviewed against our global client base and classed as relevant to the following regions: UK, APAC, UAE

You may notice that you cannot view a certain record because it is flagged as **Masked**


1. Why are records masked?

  • A record is masked due to the way the system security settings are configured for your company

  • This is affected by the Manager/Negotiator or Office that owns that record

  • Although a contact/property may be yours, you may not have the necessary permissions (set in configuration) to view the selected office/negotiator's data


2. Editing a masked record

  • On some occasions, while the record appears masked, you might still able to click links, view information and possibly make some changes - this is all dependent on how the security settings have been configured


If you need access to a Masked record, contact your manager or key Reapit contact


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