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This guide has been reviewed against our global client base and classed as relevant to all regions

Post-tenancy checks can be set-up to prevent the deposit/bond being released until specific checks are complete

The post-tenancy check option(s) which are linked to the deposit/bond release are dependent on company requirements and need to be configured by via Reapit Support - click here to request this


1. Post tenancy checks linked to deposit/bond release

From the tenancy, Post-Tenancy tab:

  • In the Post-Tenancy checks panel, checks which are linked to deposit/bond release are displayed with an exclamation mark (!) to the right of it
  • These checks need to be marked as Completed (or Not Needed) before a deposit/bond can be released


2. Attempting to release the deposit/bond with incomplete checks

If the checks are left as shown above and Refund Deposit is clicked, a message will be displayed




3. When checks are complete

When the 3 checks (shown in step 1) have been marked as Completed (or Not Needed) and choosing to Refund Deposit (shown in step 2), the Tenant Refunds screen will be displayed

For more information on deposits/bonds, click here


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