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This guide has been reviewed against our global client base and classed as relevant to all regions

Providing an invoice has not been paid out of AgencyCloud, a receipt that has been used to pay invoice(s) can be unallocated


1. Unallocate receipt

From the ledger where the funds that need allocating exist:

  • Right-click the credit and check allocations
  • Right-click the credit and select Unallocate receipt

2. Finalise the unallocation

All related transactions for the funds initial allocation are shown:

  • Click Post to finalise

3. Review the ledger

  • The funds are now back to being unallocated and are ready to be allocated to other invoices/fees.
  • The previously paid invoices will revert back to unallocated

 

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