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General/sales/lettings

Am I able to install AgencyCloud on my laptop/PC?

Tip

Yes - follow these instructions: Install AgencyCloud (RPS) & FAQs

Am I able to get access to configuration and maintain user accounts?

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Some areas of AgencyCloud configuration are accessible by authorised users, this page contains details of what is available: Self-service configuration options

When I use AgencyCloud, my laptop runs slowly and sometimes freezes/crashes - how can I get this fixed?

Tip

Use the following guide to help identify the cause of the issue(s) you are experiencing:
Performance issues with AgencyCloud

If a landlord is currently a joint landlord on a property but now needs to be the sole landlord on a new property, how do I set this up?

Tip

When someone is a joint landlord but now has a property where they are the main/sole landlord, a new landlord record needs to be created with them as the main landlord - to avoid duplicate records being created - follow the process outlined in this guide to add the new landlord record: Add current joint landlord as sole/main landlord on new property

I’m missing important items in Activity Feed streams because there are too many other items showing - is there a way I can remove some entries?

Tip

A filter option is available on Activity Feed streams that allow you to hide particular entries by type - click here for more information:
Hide or display missing Activity Feed entries (also known as journal entries or contact notes)

A match on a 2-bedroom semi-detached house is giving me applicants are looking for 2-bedroom flats - what do I need to change to make matching work better?

Tip

Success with matching is dependent on how you set your property attributes and your applicant requirements - there are a few basic rules to follow to guarantee success - click here for more information: Guidance on how to ensure successful matching

How do I add a joint landlord?

Tip

From the property record, click the landlord name to access the landlord record - then, in the Joint Landlords panel, click Add - click here for more information: Add joint landlord

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