| Info |
|---|
This guide has been reviewed against our global client base and classed as relevant to all regions |
A client tenant can request to renew their tenancy via the Consumer Portal MyAgency app by 6 or 12 months
When submitted, an email and a task is sent in AgencyCloud (via Reapit) to the tenancy Key Contact to action the request
| Tip |
|---|
To request to renew a tenancydo this, the client tenant needs to access their tenant view first - as outlined here:
How to access Access tenant view on the Consumer PortalMyAgency app |
1. Access renew option From tenant view: |  Image Modified |
2. Enter renewal request detail From the Renew Tenancy screen: Can set to 6 Months or 12 Months
Enter any notes in the field below
Click Save to submit the request
A confirmation message will be displayed
|  Image Modified Image Modified |
3. Renewal task & email sent |
In AgencyCloudFrom Reapit: The tenancy Key Contact receives an email and a task
In the task, the tenancy details are pulled across including the length of the request & any added notes
The task can be updated and saved or, when relevant, Mark as Completed
|
more information on using tasks |
|
and 
Image Removed Image Added |
Related articles
| Filter by label (Content by label) |
|---|
| showLabels | false |
|---|
| max | 8 |
|---|
| sort | modified |
|---|
| showSpace | false |
|---|
| reverse | true |
|---|
| cql | label = "consumerportalmyagency-tenant" |
|---|
|
| Note |
|---|
Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help |
| Excerpt |
|---|
|
A client tenant can request to renew their tenancy via the Consumer Portal MyAgency app - when submitted, an email and a task is sent in AgencyCloud (via Reapit) to the tenancy Key Contact |
...
