This guide has been reviewed against our global client base and classed as relevant to all regions
A client can request to renew their tenancy via the Consumer Portal by 6 or 12 months
When submitted, a task is sent in AgencyCloud to the tenancy Key Contact to action the request
To request to renew a tenancy, the client needs to access tenant view as outlined here:
How to access tenant view on the Consumer Portal
1. Access renew option From tenant view:
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2. Enter renewal request detail From the Renew Tenancy screen:
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3. Renewal task sent In AgencyCloud:
For more information on tasks and messages, click here: |  |