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This guide has been reviewed against our global client base and classed as relevant to

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all regions

This page outlines how to apply a renewal/extension* or alteration to a tenancy

*The terminology - i.e. renewal or extension - in use on your system is dependent on configuration as chosen by your business - - for the purposes of this guide, renewal will be used

1. Access alterations screen

The Tenancy Renewals & Alterations screen can be accessed in

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several places on the tenancy record

From the Details tab:

  • Click the Status menu

  • Select Add renewals / alterations / fees

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  • Or - click the icon to the right of the tenancy status, or from Financial & Renewals tab

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  • , Renewals / Alterations / Fees panel (bottom of screen)

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  • , click (plus)

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2. Select renewal type

  • Select Add renewal, alteration or fee

  • Click Accept

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For information on tenancy renewal negotiations

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3. Add an alteration

For information on adding a renewal, see step 4

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    • Ensure Alteration

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    •  is selected

    • In the From field to the right, enter the date from which the alteration will apply 

    • The Rent and Payable fields are greyed out but can still be altered

      • Make required changes to one/both fields

    • Enter details of any One-off fee, Account, Amount and Narrative

    • The bottom panel allows adjustments to the fees to be made
      Although these fields are greyed out they can still be changed

    • Details of the alteration are stored at the bottom of the Financial & Renewals tab

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    Tip

    To record a temporary change, two alterations need to be added
    For example, if you need to enter a rent reduction for 3 months:

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    the first alteration should be entered to cover the reduction, with a second alteration being added to start 3 months later, putting the rent back to its original rate

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    4. Adding a renewal

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    • Select Renewal

    • The From and To dates to the right will be automatically populated, check these are correct for this renewal

    • The Rent and Payable fields are greyed out but can still be altered

      • Make required changes to one/both fields

    • Enter details of any One-off fee, Account, Amount and Narrative

    • The bottom panel allows adjustments to the fees to be made
      Although these fields are greyed out they can still be changed

    • Details of the renewal are stored at the bottom of the Financial & Renewals tab

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    Tip

    From version 12.185+, reports can be run on renewals & alterations, as outlined here:
    Report on tenancy renewals/extensions & alterations

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    How to apply a renewal/extension or alteration to a tenancy