Using text messaging (SMS) with SMS Speedway (UK only)

1. To an individual

In the contact details area within a record:

• Click the icon to the right of a mobile phone number and select Send SMS message

  

• Enter your message and click Accept

  

2. To matched applicants

From the list of matched applicants:

• Click Print

• Select SMS and click Proceed

  

  Depending on your configuration, text may be entered automatically but can be added to or edited before sending

• Use the list below the message to determine who is to receive it, then click Accept to send

  

3. From a diary appointment

Create the diary appointment, as usual:

• Click Print

• Select SMS and click Proceed
  Depending on your configuration, text may be entered automatically but can be added to or edited before sending

  

• Use the list below the message to determine who is to receive it, then click Accept to send

  

4. From a Power Report

• Construct your report criteria and click Run report

• From the report results, click Print

• Select SMS and click Proceed

  

• When contacts within your list have opted out of direct marketing, a prompt will be displayed to allow you to choose whether they should be included in this communication

  

• Enter your message and use the list below the message to determine who is to receive it
  Click Accept to send

  

Automated reminder basics

• Create an appointment as usual

• A text is generated automatically when specific appointment types are created, e.g. Viewing, Market Appraisal
  The appointment types that texts are automatically sent for is configurable by Reapit Support. There is also an option to only send a reminder when an appointment is Accompanied

• When the appointment is marked as All Confirmed and saved, the reminder text message will be automatically queued
  Who the appointment reminder is sent to (e.g. applicant, vendor, landlord, negotiator) is configurable by Reapit Support

• The content of the message is pre-set and not displayed
  The option to preview and edit the text before it is queued for sending is available; contact Reapit Support to enable

When is an automated reminder sent? 

A reminder is sent once, in either a morning or afternoon timeslot - which pre-set timeslot is used is dependent on the appointment time and appointment type; a cut-off time is used to determine this

For example, using a cut-off time of 13:00:

• where an appointment is booked on the same day as the appointment, the reminder will be sent immediately

• where an appointment is booked for any day in the future:

  • if the appointment is before 13:00, the reminder is sent in the afternoon timeslot the day before the appointment

  • if the appointment is after 13:00, the reminder is sent in the morning timeslot on the day of the appointment

    The pre-set morning and afternoon timeslots for the sending of reminder messages is 07:30 and 20:00 and is configurable by Reapit Support - the cut-off time is also configurable but is usually set as 13:00

What if an appointment day/time changes?

• If an appointment day/time is changed before a queued text message is sent, when these changes are saved, the queued message will be removed and a new message queued with the updated information, then sent using the above conditions

• However, if an appointment is being updated on the day of the appointment, an attempt to delete the queued message will be made
  If this is not possible and/or the message has already been sent, this will result in multiple messages being received

• If the appointment is cancelled, marked as unconfirmed or deleted from the diary, the queued text will be deleted

Follow up text message

• Follow-up text messages can be set-up to be sent at a predefined number of minutes after the appointment time

• For example, 60 minutes after a viewing, a text could be sent to the applicant to request their feedback
  To enable, click here to contact Reapit Support

Journal entries

• Queued and removed text messages can also be logged in the relevant parties’ journals
  To enable, click here to contact Reapit Support

• When picture messaging is enabled (via SMS Speedway), property descriptions and images can be sent which can be viewed by a recipient on a compatible device (e.g. smartphone)

• When a property to applicant match is sent out, the message received by the applicant will contain a link to a webpage displaying details of the property
  The webpage is hosted by SMS Speedway; they handle the branding, layout and options for the recipient, such as to click a link on the page to call the agent for more details

A personalised gateway needs to be enabled by SMS Speedway along with reply-back ability

Various levels are available, with the exclusive two-way plan offering both the personalised gateway and reply-back functionality

Plans available:

• One-way: sender ID can be set to <clientname>, reply-backs not possible

• Shared two-way: reply-backs enabled, gateway numbers shared

• Exclusive two-way: reply-backs enabled, messages can be branded with prefix <clientname>, clients can forward number, marketing responses supported and keyword ‘text in’, auto-responders supported