SMS templates
This guide has been reviewed against our global client base and classed as relevant to all regions
A Reapit key contact can request access to SMS templates in order to edit them or create new
This article provides a list of SMS templates, where they are generated from and what they consist of, including:
General SMS templates
Template name | Generated from | Details |
---|---|---|
SmsMatch.txt | Property > applicant match > Reports > SMS option | Used whenever someone is performing a property to applicant match - this action also triggers picture messaging Template usually contains brief message details to inform clients of a new property that might interest them |
SmsDryCnf.txt | Diary appointment > Print > SMS option | Used as confirmation of a diary appointment and often used in partnership with automated reminders |
smsToApp.txt | Click applicant mobile phone number > Send template SMS message | Template used to create custom SMS for applicant |
smsToVnd.txt | Click vendor mobile phone number > Send template SMS message | Template used to create custom SMS for vendor |
smsToLld.txt | Click landlord mobile phone number > Send template SMS message | Template used to create custom SMS for landlord |
smsToLnd.txt | Click landlord mobile phone number > Send template SMS message | Template used to create custom SMS for landlord |
smsToTen.txt | Click tenant mobile phone number > Send template SMS message | Template used to create custom SMS for tenant |
smsToCmp.txt | Click company mobile phone number > Send template SMS message | Template used to create custom SMS for companies |
smsToStf.txt | Click staff member mobile phone number > Send template SMS message | Template used to create custom SMS for staff member of a company |
smsToBuy.txt | Click buyer mobile phone number > Send template SMS message | Template used to create custom SMS for buyer |
smsToCnt.txt | Click contact mobile phone number > Send template SMS message | Template used to create custom SMS for contact |
SMS Speedway templates
Template name | Generated from | Details |
---|---|---|
Smsspeedway_XX_YYY.txt | This serves as the bulk of the template options for automated reminders |
For example: a template named SmsSpeedway_vw_ven.txt
|
Smsspeedway_XX_YYY<num>.txt | This is only used in the event that the client has requested follow up SMS automated texts | If the client wants to send a message following on from an appointment (e.g. to request feedback) this template will be required The naming convention must follow the same logic as above, with the appropriate appointment code and recipient; the number (num) must be incremented for each additional message required For example, to use follow up templates for the example given above, the templates to use will be: etc. |
Chase arrears SMS templates
Template name | Generated from | Details |
---|---|---|
smslld_arrears.txt | Chase arrears screen> to landlord > Print> SMS | SMS message template for chasing landlord arrears |
smsten_arrears.txt | Chase arrears screen> to tenant > Print> SMS | SMS message template for chasing tenant arrears |
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