This guide has been reviewed against our global client base and classed as relevant to all regions
Available from version 12.199
This update applies when sending correspondence from the arrears screen via the print button and also via rule-based tenant arrears notifications
For more information on rule-based tenant arrears notifications, click here:
Custom/automated rule-based tenant arrears notifications - configuration option
When using the arrears screen to communicate with tenants/guarantors regarding tenant arrears, it is possible to choose who to send the correspondence to
Options are:
the tenant(s)
the guarantor(s)
both tenant(s) and guarantor(s)
Prior to this update, correspondence would be sent to both the tenant and guarantor with no option to select the required recipients
From the main menu:
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