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This guide has been reviewed against our global client base and classed as relevant to all regions

If you need to suspend sending an invoices or chasing arrears with a leaseholder (for example, due to a discrepancy/dispute or a sale being in progress), this is done via the Unit Details screen, as outlined below


From the estate record:

  • Open the relevant Unit Details screen

  • On the left side of the screen, tick Suspend invoices and arrears 
  • Click Save


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