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This guide has been reviewed against our global client base and classed as relevant to all regions

A tenant can request to renew their tenancy via the Consumer Portal by 6 or 12 months

When submitted, a task is sent in AgencyCloud to the tenancy Key Contact to action the request

To do this, the tenant needs to access their tenant view first - as outlined here:
How to access tenant view on the Consumer Portal

1. Access renew option

From tenant view:

  • Click Renew Tenancy

2. Enter renewal request detail

From the Renew Tenancy screen:

  • Can set to 6 Months or 12 Months

  • Enter any notes in the field below

  • Click Save to submit the request

    A confirmation message will be displayed

3. Renewal task sent

In AgencyCloud:

  • The tenancy Key Contact receives the task

  • The tenancy details are pulled across including the length of the request & any added notes

  • The task can be updated and saved or, when relevant, Mark as Completed

For information on using tasks & messages in AgencyCloud, click here:
Using tasks & messages

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