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This guide has been reviewed against our global client base and classed as relevant to all regions

This page outlines the minimum hardware & software requirements to run AgencyCloud

This guide covers:

Supported operating systems

AgencyCloud supports all currently supported Microsoft desktop/server operating systems.

It is supported on Citrix Desktop and Microsoft Terminal Server platforms running the relevant Windows Server Operating System when running in a full Windows/Citrix Desktop deployment.

It does not run natively on an Apple macOS. AgencyCloud is supported on an Apple Mac device only when installed on a Microsoft Windows virtual machine (see later section for supported versions) using Parallels or when Microsoft Windows is installed on the Apple device. Installing, configuring and maintaining the operating system, virtual machines, Parallels and any other applications outside of Reapit is the responsibility of the client or client’s IT department.

For more information on running AgencyCloud on a Mac using Parallels/similar, click here

AgencyCloud must be run on a wired network - wireless networks are not supported due to slower speeds, higher latency and interference problems

Letters, emails & spreadsheets

  • Letter, e-mail and spreadsheet editing is available via an AgencyCloud inbuilt tool (DevExpress) or Microsoft Office can be used instead
    Please note that Microsoft Office is recommended

  • When using Office – AgencyCloud has been tested with Office 2013, 2016, 2019 & 365
    Web-based only version is not supported

When using Office, AgencyCloud requires an installed version of Office on user machines
e.g. Office 2013 connected to Office 365 Exchange Online

Minimum requirements

Software requirements are as follows:

  • Microsoft .NET version 4.7.1

  • MySQL connector minimum version 8.0 (32bit)

  • Visual Studio C++ 2015 redistributable (32bit) or greater

  • XPS Driver

  • Internet Explorer - latest version needed for your supported operating system

  • Google Chrome or Firefox - latest version needed to access the Reapit IQ training system

  • Microsoft Edge WebView2 - required for Reapit AppMarket & Reapit Connect

Minimum hardware specification requirements are as follows:

  • Windows 8 Professional or greater

  • Office 2013 or greater
    (when using Microsoft Office for letters, emails & spreadsheets, see previous section)

  • 4 GB Ram or greater

  • 2 GHz dual-core processor or greater.

Reapit supports the above versions of Windows/Office in line with Microsoft guidelines
For information on Microsoft products and their supported expiration dates: click this link

Whitelisting

The following list of domains require whitelisting on the client’s network (i.e. proxy server) to allow Reapit to function correctly:

  • Reapit.com

  • Reapit.com.au

  • Reapit.net

  • Reapit.net.au

  • Reapit.cloud

  • Reapitcloud.com

  • Jetsoftware.co.uk

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