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This guide has been reviewed against our global client base and classed as relevant to all regions

When setting up a user account on IRE/Reapit Bookings (as outlined here), the option to associate a team member to the user account is offered - in most situations, a team member would be associated

However, if only a user account has been added, without an associated team member, the process outlined in this guide should be followed in order to associate a team member to an existing user account

In the event where a user account hasn’t been created, the process outlined in this guide can also be followed to create a user account after the team member details have been added

What is a team member? An IRE/Reapit Bookings user needs to be a team member in order to assign someone to properties/viewings within the system

What is a user? A user account provides the ability to log in to the on IRE/Reapit Bookings system but does not provide the ability to assign someone to properties/viewings

If your staff member only requires a login but is not required to assign properties/viewings, just a user account needs to be created for them, as outlined here:
Set-up new users & associate team members (IRE / Reapit Bookings

This guide covers:

Add team member

1. Select add new team member option

From the dashboard menu (on left):

  • Click People and select Team

  • Click ellipsis icon () far right and select New Team Member / User

Add team member.png

2. Enter team member contact details

In Step 1:

  • Enter the team member’s name and contact details

    • Ensure the correct Team Role is selected

    • Select whether the team member is using Rentals, Sales or both

    • Use Own Number For should only be ticked if the team member’s number is to be used when sending out applicable text/SMS messages (for Rentals, Sales or both)

  • When all details have been entered, select which action to take with the new team member account:

    • No - Create Basic Team Member
      This sets up a team member account without an email signature or logo

    • Yes - Customise Further
      Allows the new team member account to be customised with an email signature and logo
      See next step

      Step 1 Create new team member.png

3. Customise team member

In Step 2:

  • Use this screen to create the team member’s email signature

    • Type required text

    • Use the formatting options (highlighted below) to change text size and colour
      The insert/edit image button (3rd button from left) can be used to add a logo to the email signature

  • When all details have been entered, select which action to take with the new team member account:

    • No - Finish
      Click to create the new team member without creating a user account for them too

    • Yes - Create New User
      Click to create the new team member and also create a user account for them too - see next step

      Step 2 Customise team member.png

Yes - Merge Team Member option - ignore this option when adding a new user
For information on merging a team member, click here:
Remove & merge a team member (IRE / Reapit Bookings)

4. Create new user account (for new team member account just created)

In step 3:

  • Information previously added is automatically copied across

  • Add the User Name (login name)
    Recommended to use initial and surname, as shown below

  • Ensure the correct Role and default home page are selected

  • Click Done - Create Team Member and User

    Step 3 Create user account.png

Edit team member

1. Access edit option

From the dashboard menu (on left):

  • Click People and select Team

  • To the right of the team member account to edit, click ellipsis icon () far right and select Edit

    Edit option.png

2. Make required changes

  • Make required changes to the selected team member account

  • Click relevant save & close option when finished

Edit team member.png

Make team member inactive (& re-activate an inactive account)

1. Access make inactive option

From the dashboard menu (on left):

  • Click People and select Team

  • To the right of the team member account to make inactive, click ellipsis icon () far right and select Make Inactive

Make inactive option.png

2. Confirm

A confirmation prompt will be displayed:

  • Click OK

Make inactive conf prompt.png

3. Access inactive team members (& re-activate an inactive account)

From the dashboard menu (on left):

  • Click People and select Team (as shown in step 1)

  • Change the view setting (top right) from Active to All

    Switch view from active to all.png
  • Inactive team member accounts will be listed after the active users
    Use the functions at the bottom of the page to view more users and/or scroll through multiple pages

  • Can search for the inactive team member directly using the column search/filter functions
    e.g. click Last column heading, enter required last name and click Search

    Search for user.png

To restore an inactive team member:

  • To the right of the inactive team member, click ellipsis icon () far right and select
    Make Inactive - Make Active

Restore inactive team member.png
  • Click OK

    Re-activate team member conf prompt.png

The re-activated team member will be displayed in the list of active team member accounts

To remove the filter on a column (created by searching), click the column heading with the active filter and click Clear (or click Clear Search link, top left, to clear all filters)

Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help

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