This guide has been reviewed against our global client base and classed as relevant to all regions
When setting up a user account on IRE/Reapit Bookings (as outlined here), the option to associate a team member to the user account is offered - in most situations, a team member would be associated
However, if only a user account has been added, without an associated team member, the process outlined in this guide should be followed in order to associate a team member to an existing user account
In the event where a user account hasn’t been created, the process outlined in this guide can also be followed to create a user account after the team member details have been added
What is a team member? An IRE/Reapit Bookings user needs to be a team member in order to assign someone to properties/viewings within the system
What is a user? A user account provides the ability to log in to the on IRE/Reapit Bookings system but does not provide the ability to assign someone to properties/viewings
If your staff member only requires a login but is not required to assign properties/viewings, just a user account needs to be created for them, as outlined here:
Set-up new users & associate team members (IRE / Reapit Bookings
This guide covers:
Add team member
1. Select add new team member option From the dashboard menu (on left):
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2. Enter team member contact details In Step 1:
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3. Customise team member In Step 2:
Yes - Merge Team Member option - ignore this option when adding a new user |
4. Create new user account (for new team member account just created) In step 3:
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Edit team member
1. Access edit option From the dashboard menu (on left):
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2. Make required changes
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Make team member inactive (& re-activate an inactive account)
1. Access make inactive option From the dashboard menu (on left):
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2. Confirm A confirmation prompt will be displayed:
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3. Access inactive team members (& re-activate an inactive account) From the dashboard menu (on left):
To restore an inactive team member:
The re-activated team member will be displayed in the list of active team member accounts To remove the filter on a column (created by searching), click the column heading with the active filter and click Clear (or click Clear Search link, top left, to clear all filters) |
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Need more assistance? No problem! Just log a ticket on the Reapit Service Desk Portal at https://reapitsupport.refined.site/ and a member of our Support Team will be happy to help