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This guide has been reviewed against our global client base and classed as relevant to the following regions: APAC

Where configured, rule-based tenant arrears notifications can be set up which allow pre-set plans to run depending on the current length of arrears.

Plan configuration includes:

  • sending a notification to the landlord or tenant
    • notification can take the form of a text, an email or a letter
  • preset templates are used and can differ for each notification set up 
  • plans can be set up differently for each office
  • plans can exclude finished tenancies

Contact Reapit Support to enable.


Using rule-based arrears notifications

From the main menu: 

  • Click Lettings and select Chase Arrears

  • Tick the arrears to include

  • Click Send rule-based notifications (bottom right)
  • Prompts will be shown on screen, dependent on the notification plans in place


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