Reapit login FAQs (Reapit Connect login)

Owned by Fiona Wilson
Last updated: Mar 14, 2024
4 min read

This guide has been reviewed against our global client base and classed as relevant to all regions

This page contains frequently asked questions (FAQs) for customers logging into Reapit

The following FAQs are covered, click a link to jump to the FAQ:

I’ve forgotten my password - how do I reset it?

  • From the login screen, under the password field, click Forgot your password? and follow the steps outlined on screen

After entering my login details I am getting a message saying ‘Login failed. Unable to connect to database’ - what can I do to fix this?

If you see this error message:

Reapit requires various applications to be installed in order to run

I need to change configuration files - how can I do that with the Reapit Connect login screen?

From the Reapit Connect login screen:

  • Press CTRL + SHIFT + F9
    This gives the option to revert to the old login screen where you can change the configuration file

I don’t have an email address - how can I add one to Reapit?

There are two ways to add an email address for an existing Reapit user which depends on whether user accounts in your organisation are managed by a central administration team or by the individual user

Follow the relevant section below:

  • For admin users with permission to manage other Reapit users - see section a

  • For standard users with permission to manage their own user account only - see section b

a. For admin users with permission to manage other Reapit users

  • From Reapit, open Configuration > Setup Negotiators screen
    This requires you to be logged in as a user with permissions to manage your own negotiator records

  • In the Negotiator and User Setup screen, select the user you wish to add an email address for and click the Advanced tab

  • Beside Deployment, click Installation Options, select SUMS Options then Add/edit e-mail address

  • Click Yes when prompted, then enter the user’s email address in the box displayed and click Accept when done

If the email address entered is not unique - i.e. a Reapit user that uses this email address already exists - you will not be able to add the email address

A new unique email address or email address alias will be required instead

b. For standard users with permission to manage their own user account only

From main menu:

  • Click your name/office in the top left corner of the screen, then click Edit My Details

  • From the Update My Details screen, next to E-mail, click Add then enter your email address

  • Click Save to finish

I am getting a message saying I am locked out of Reapit - what should I do?

If you unsuccessfully attempt to login 3 times, you will be temporarily locked out of Reapit - follow these steps:

  • Wait 5 minutes and retry

  • If you are still unsuccessful, reset your password using the Forgot your password? link on the login screen

After trying the above steps, if you are still unable to login, contact Reapit Support

I am getting a message saying Reapit is down for maintenance - what should I do?

  • Your account may be inactive and will need to be reactivated by Reapit Support

Topics relating to when managing adding/editing user details on Reapit

Does it change how I add/edit user details when we use Reapit Connect to log in?

  • The process of adding users onto Reapit does not change when using Reapit Connect - the exception being when users are added with a valid email address, they will be provided with a welcome email containing a temporary password

  • When logging in using the temporary password, they will be advised to update the password to a more memorable one

How do I set a password on new user accounts?

  • User passwords are handled via a self-managed authentication service - once a user is registered, they will be sent a temporary password to their registered email address

  • For new users, if the emailed temporary user password does not work, or the email is deleted/lost, you can re-issue another temporary password - this is done through the Negotiator and User Setup screen which issues a new temporary password to the user's registered email, as shown below