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This guide has been reviewed against our global client base and classed as relevant to all regions

This page outlines how to apply a renewal or alteration to a tenancy

1. Access alterations screen

The Tenancy Renewals & Alterations screen can be accessed in two places on the tenancy record

From the Details tab:

  • Click the Status menu

  • Select Add renewals / alterations / fees

OR

From the Financial & Renewals tab:

  • From the Renewals / Alterations / Fees panel (bottom of screen)

  • Click (plus)

2. Select renewal type

  • Select Add renewal, alteration or fee

  • Click Accept

    Tenancy renewal negotiations are covered here

3. Add an alteration

For information on adding a renewal, see step 4

  • Leave Alteration selected

  • In the From field to the right, enter the date from which the alteration will apply 

  • The Rent and Payable fields are greyed out but can still be altered

    • Make required changes to one/both fields

  • Enter details of any One-off fee, Account, Amount and Narrative

  • The bottom panel allows adjustments to the fees to be made
    Although these fields are greyed out they can still be changed

    Details of the alteration are stored at the bottom of the Financial & Renewals tab

To record a temporary change, two alterations need to be added

For example, if you need to enter a rent reduction for 3 months: the first alteration should be entered to cover the reduction, with a second alteration being added to start 3 months later, putting the rent back to its original rate

4. Adding a renewal

  • Select Renewal

  • The From and To dates to the right will be automatically populated, check these are correct for this renewal

  • The Rent and Payable fields are greyed out but can still be altered

    • Make required changes to one/both fields

  • Enter details of any One-off fee, Account, Amount and Narrative

  • The bottom panel allows adjustments to the fees to be made
    Although these fields are greyed out they can still be changed

    Details of the renewal are stored at the bottom of the Financial & Renewals tab

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